If you have a service problem or issue, call in on our customer service number 1300 721 734. That logs your call in our system.
Incidental questions may be answered by applications or tech support personnel, or by the FAQ section on our website. More involved support enquiries and site calls logged are subject to the Support Agreement you currently have in place with us or on a “Pay As You Use” basis.
Remote support access requires an internet connection. This may be for client initiated sessions or permanent support connections. Appropriate firewall and internet protection is the responsibility of the client. Anti-virus software is not provided and is the responsibility of the client.